Privacy Policy
This Privacy Policy describes how Feather & Bone (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses personal information when you visit featherandbonecorp.com, use our services, make a purchase, or otherwise communicate with us (collectively, the “Services”).
For purposes of this Privacy Policy, “you” and “your” mean any user of the Services, including customers, website visitors, and other individuals whose personal information we collect.
Please read this Privacy Policy carefully. By using the Services, you acknowledge the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Services.
Changes To This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, technology, legal obligations, or other operational reasons. We will post the revised Privacy Policy on the Site and update the “Last updated” date. Where required by law, we will provide additional notice or obtain consent.
How We Collect And Use Personal Information
The personal information we collect depends on how you interact with the Services. We collect personal information from you directly, automatically through your use of the Services, and from third parties that help us operate our business.
Information We Collect Directly From You
Information you provide directly to us may include:
- Contact information, such as your name, email address, telephone number, billing address, and shipping address.
- Order and transaction information, such as products purchased, payment confirmation, billing and shipping details, and order history.
- Account information, such as login credentials, account preferences, and information used to maintain account security.
- Customer-service information, including the information you include when contacting us about an order, product, return, replacement, privacy request, or other question.
- Marketing preferences, including whether you choose to receive promotional email or other communications.
You may choose not to provide certain information, but doing so may prevent us from providing particular features or completing a requested transaction.
Information We Collect Automatically
When you use the Services, we and our service providers may automatically collect information about your interaction with the Site (“Usage Data”) through cookies, pixels, tags, software development kits, log files, and similar technologies. Usage Data may include:
- Device and browser information;
- Internet Protocol address;
- Network and approximate location information;
- Pages viewed, links clicked, searches, referring pages, and time spent on the Site;
- Shopping activity, such as products viewed, cart activity, and checkout interactions; and
- Information about how you interact with our emails, advertisements, and other communications.
Information We Receive From Third Parties
We may receive personal information from third parties, including:
- Shopify, which hosts and supports our online store;
- Payment processors and financial institutions that process payments and help prevent fraud;
- Production, printing, fulfillment, shipping, and delivery partners that help complete orders;
- Analytics, advertising, and marketing partners that help us understand Site usage and communicate with customers; and
- Social-media platforms or other services when you interact with our accounts, content, or advertisements.
Information received from third parties is handled in accordance with this Privacy Policy. We are not responsible for the accuracy of information supplied by third parties or for their independent privacy practices.
How We Use Personal Information
We may use personal information for the following purposes:
Providing Products and Services
We use personal information to process payments, accept and fulfill orders, arrange production and shipping, provide order confirmations and updates, manage accounts, process eligible returns or replacements, and provide other requested Services.
Customer Service and Communications
We use personal information to respond to questions, address order or product concerns, provide customer support, process privacy requests, and maintain our relationship with you.
Marketing and Advertising
Where permitted by law, we may use personal information to send promotional communications, measure marketing performance, and show advertising that may be more relevant to your interests. You can unsubscribe from promotional email at any time using the unsubscribe link in the message. Even after unsubscribing, you may continue to receive non-promotional communications related to your transactions or account.
Personalization and Improvement
We may use personal information to personalize your experience, understand how customers use the Site, analyze trends, troubleshoot issues, and improve our products, Services, marketing, and website performance.
Security and Fraud Prevention
We use personal information to authenticate accounts, process secure transactions, detect or investigate fraudulent, unauthorized, illegal, or malicious activity, protect our customers and business, and maintain the security and integrity of the Services.
Legal and Compliance Purposes
We may use personal information to comply with applicable laws, regulations, court orders, and lawful government requests; enforce our policies and agreements; establish, exercise, or defend legal claims; and protect the rights, property, and safety of Feather & Bone, our customers, service providers, and others.
Cookies And Similar Technologies
Like many websites, we use cookies and similar technologies to operate and improve the Services, remember preferences and cart activity, understand Site performance, provide analytics, prevent fraud, and support advertising and marketing.
For information about cookies used in connection with Shopify, visit:
https://www.shopify.com/legal/cookies
Most browsers accept cookies automatically, but you can change your browser settings to remove or reject cookies. Blocking cookies may affect Site functionality and may prevent certain features from operating correctly.
Where required, we provide a cookie banner or privacy-preference controls. You may use those controls to manage certain cookie and data-sharing choices. Our Site also recognizes the Global Privacy Control (“GPC”) signal where required by applicable law. When we can reasonably associate a GPC signal with your browser or account, we will treat it as a request to opt out of covered sale, sharing, or targeted-advertising activities for that browser or account.
How We Disclose Personal Information
We may disclose personal information in the following circumstances:
- Service providers. We disclose information to companies that perform services for us, including Shopify, payment processors, production and printing partners, fulfillment providers, shipping carriers, cloud hosting providers, customer-support tools, analytics providers, fraud-prevention services, and information-technology vendors.
- Business and marketing partners. We may disclose information to advertising, analytics, social-media, and marketing partners to measure performance, deliver communications, and provide advertising, subject to applicable privacy choices and law.
- At your direction or with your consent. We disclose information when you direct us to do so, request a service that requires disclosure, or otherwise consent.
- Business transactions. Personal information may be disclosed in connection with a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction.
- Legal obligations and protection of rights. We may disclose information to comply with applicable law or lawful process, respond to government requests, enforce our agreements, investigate suspected fraud or security incidents, and protect the rights, property, and safety of Feather & Bone, our customers, or others.
- Affiliates and professional advisers. We may disclose information to affiliated entities and to professional advisers such as attorneys, accountants, auditors, and insurers when reasonably necessary.
We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you unless you provide consent or the processing is otherwise permitted by law.
Sale, Sharing, And Targeted Advertising
We do not sell personal information for money. However, certain privacy laws define “sale” or “sharing” broadly and may treat some disclosures to advertising, analytics, or social-media partners as a sale, sharing, or use for targeted advertising.
Depending on applicable law and your interactions with the Services, the categories of personal information involved may include identifiers, commercial information, device and internet activity, Usage Data, and approximate location information. Recipients may include advertising, analytics, social-media, and marketing partners.
Where required by law, you may opt out of covered sale, sharing, or targeted-advertising activity by using the privacy-preference controls provided on the Site or by sending a request using the contact information below.
Third-Party Websites And Links
The Services may contain links to websites, applications, or platforms operated by third parties. We do not control and are not responsible for the privacy, security, accuracy, or content of third-party services. Review the privacy policies and terms of those services before providing personal information.
Children’s Data
The Services are not intended for children, and we do not knowingly collect personal information from children under 13 or any higher minimum age required by applicable law. If you are a parent or guardian and believe a child has provided personal information to us, please contact us so that we can take appropriate action.
We do not knowingly sell or share the personal information of individuals under 16 years of age for purposes covered by applicable U.S. state privacy laws.
Security And Retention
We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no security system or transmission method is completely secure, and we cannot guarantee absolute security. Please do not send sensitive or confidential information through insecure channels.
We retain personal information for as long as reasonably necessary to provide the Services, fulfill transactions, maintain business and tax records, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, and protect our rights. Retention periods vary depending on the type of information and the purpose for which it was collected.
Your Privacy Rights And Choices
Depending on where you live, you may have some or all of the following rights regarding personal information:
- Access or know. You may request information about the personal information we maintain about you and how it is used or disclosed.
- Delete. You may request deletion of certain personal information.
- Correct. You may request correction of inaccurate personal information.
- Portability. You may request a portable copy of certain personal information.
- Opt out. You may request to opt out of covered sale, sharing, or targeted-advertising activity.
- Restrict or object. You may request restriction of or object to certain processing where applicable.
- Withdraw consent. Where processing is based on consent, you may withdraw that consent. Withdrawal does not affect processing completed before consent was withdrawn.
- Appeal. If we decline to fulfill a privacy request, you may have the right to appeal our decision by replying to our response and stating that you are submitting an appeal.
- Manage communications. You may unsubscribe from promotional email through the unsubscribe link included in the message.
These rights are not absolute and may apply only in certain circumstances. We may decline or limit a request where permitted by law.
To exercise an applicable privacy right, contact us using the information in the Contact section below. We may request information needed to verify your identity and authority to make the request. We will use verification information only for verification and related compliance purposes.
You may use an authorized agent to submit a request where permitted by law. We may require proof of the agent’s authorization and may ask you to verify your identity directly. We will not discriminate against you for exercising an applicable privacy right.
Shopify
Because the Services are hosted by Shopify, Shopify collects and processes certain personal information about your access to and use of the Services to provide and improve its platform and related services. Information you submit through the Services may be transmitted to Shopify and other service providers in countries other than your country of residence.
For more information about Shopify’s privacy practices, visit:
https://www.shopify.com/legal/privacy
Shopify’s Consumer Privacy Policy is available at:
https://privacy.shopify.com/en
International Users
We and our service providers may transfer, store, and process personal information outside the country where you live, including in the United States and other countries where our service providers operate. Those countries may have privacy laws that differ from the laws in your country.
Where required for transfers of personal information from the European Economic Area, United Kingdom, or Switzerland, we rely on recognized transfer mechanisms such as adequacy decisions, Standard Contractual Clauses, or other legally approved safeguards.
Complaints
If you have a concern about how we handle personal information, please contact us first using the information below. Depending on where you live, you may also have the right to appeal our response or submit a complaint to your local privacy or data-protection authority.
Contact
If you have questions about this Privacy Policy, our privacy practices, or the personal information we maintain about you, or if you would like to exercise an available privacy right, contact us using either of the following methods:
Email: featherandbonecorp@gmail.com
Contact form: https://featherandbonecorp.com/pages/contact-us
For privacy-rights requests, please use the subject line “Privacy Request” and include enough information for us to identify and respond to your request. We may need to verify your identity before completing a request, as permitted or required by applicable law.
Where applicable, Feather & Bone is the controller of personal information collected through the Services.